You must understand that your game account may be blocked as a result of buying game currency. You are not entitle of a refund if your account has been blocked because you bought in-game money from our site.
You are entitle of a refund if the service that we provide has not been used or if partially used you are intitle to receive a refund for the resources you did not spent. or utilized.
You are entitle to receive a refund if you are not the person that ordered the items if you can prove that. Example: a police report where you denounce the fraud attempt.
Information Collection and Use
“Personal Information” means information that can identify you as a specific individual, such as your name, address, phone number, e-mail address, or other contact information, whether at work or at home.
On all IskMarket web sites that collect Personal Information, we specifically describe what information is required in order to provide you with the product, service, or feature you have requested.
We collect Personal Information when you contact us, when you register with us, when you use our products and services, when you submit an order with us, when you visit our web sites or the web sites of certain of IskMarket’s partners, and when you enter promotions and sweepstakes.
When you register with us on this site, you first complete the on-line registration form, which requires you to create a username and password. During registration, you are also required to provide Personal Information, which may include name, e-mail address. We use this information so that we may contact you about the services and products on the site in which you have expressed interest or requested and to facilitate the completion of an order.
Promotions, Contests and Sweepstakes
From time-to-time, IskMarket may provide you the opportunity to participate in promotions, contests or sweepstakes on its web site. Such promotions, contests and sweepstakes will also be governed by the rules and regulations posted with such promotions, contests and sweepstakes. If you participate, you will be required to register with IskMarket, which will require you to provide certain Personal Information. Participation in these promotions, contests and sweepstakes is completely voluntary and you therefore have a choice whether or not to register and provide your Personal Information. The requested information typically includes contact information, such as name, e-mail address, and telephone number. We will use this information to notify winners and award prizes.
Other Information Collected
Some information may be collected automatically every time you visit IskMarket’s web sites, such as cookies and computer information. In addition, information may be collected from other independent, third-party sources. We also collect information about which pages you visit within this site.
IskMarket uses both session ID cookies and persistent cookies as part of its interaction with your browser. A cookie is a file that IskMarket’s web site transfers to your computer’s hard drive through a web browser to enable its systems to recognize your browser for record-keeping purposes. A session ID cookie expires when you close your browser, while a persistent cookie remains on your hard drive for an extended period of time.
We use session ID cookies to make it easier for you to navigate our web sites. We use persistent cookies to identify and track which sections of its web site you most often visit. We also use persistent cookies in areas of its web site where you must register, and where you are able to customize the information you see, so that you don’t have to enter your preferences more than once.
As is true of most web sites, IskMarket gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. IskMarket uses this information to analyze trends, to screen for fraud, to administer IskMarket’s site, to track users’ movements around the web site and to gather demographic information about IskMarket’s user base as a whole.
Information from Third Party Sources
IskMarket may obtain the information about you from third party sources such as the Payment Systems and add it to our account information. For example, when you place an order on the IskMarket’s website, using PayPal, IskMarket obtains your details such as name, shipping address, email through the PayPal API and stores in the Log Data.
Use of Information
Verification, Billing, and Order Status
IskMarket collects Personal Information to verify the accuracy of your name, billing email address, geolocation data to screen for fraud, to bill you for products and services purchased. IskMarket uses your e-mail address(es) to contact you regarding the status of your order when necessary and to send you a Receipt Purchase and Order Status.
Special Offers and Updates
IskMarket may send you our newsletter and information about relevant offers, promotions, contests, and sweepstakes which may of interest to you. Such communications are sent only if you opt-in to receive it.
IskMarket may, but is not obligated to, send you strictly service-related announcements on rare occasions when it is necessary to do so. For example, if our service is temporarily suspended for maintenance, we might send you a message via live chat.
Generally, you may not opt-out of these communications since they are not promotional in nature. If you do not wish to receive them, you may have the option to deactivate your account.
IskMarket uses the information collected for its own internal marketing and demographic studies to improve customer service and product offerings.
We will communicate with you in response to your inquiries, to provide the products and services you request, and to manage your account. We will communicate with you live chat or phone, in accordance with your wishes.
Information Sharing and Disclosure
IskMarket does not sell or rent any of the information collected to third parties for any purposes, but it shares information with third parties as described below.
Compliance with Legal Authorities
As required by law, and to enforce customers’ or IskMarket’s legal rights, and to comply with local, state, federal and international law, IskMarket may disclose information to law enforcement agencies.
Choice and Opt-Out
If you no longer wish to receive IskMarket’s promotional communications, you may “opt-out” of receiving them by following the instructions included in each communication via live chat.
Links to Other Web Sites
Storage and Security of Personal Information Storage
IskMarket stores the information it collects on computers located in a controlled, secure facility protected from physical or electronic unauthorized access, use, or disclosure.
IskMarket protects the privacy and integrity of the information it collects by employing appropriate administrative protocols, technical safeguards, and physical security controls designed to limit access, detect and prevent the unauthorized access, improper disclosure, alteration, or destruction of the information under its control. IskMarket transmits the information used by its external service providers for the specific outsourced operations listed above across public and private networks via recognized encryption technologies, such as by using Secure Sockets Layer (SSL) software, which encrypts the information you input.
Although IskMarket follows the procedures set forth above to protect the Personal Information submitted to IskMarket, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while IskMarket strives to use commercially acceptable means to protect your Personal Information, IskMarket cannot guarantee its absolute security.
If you have any questions about IskMarket’s security on its web sites, please feel free to write us via live chat.
IskMarket has a ZERO TOLERANCE policy for Internet fraud or any attempt to access or acquire customer or other information on its web sites via illegal or surreptitious means. IskMarket works with local, national, and international fraud investigation agencies and employs a variety of electronic and other means to discourage, detect, and intercept fraudulent activities. IskMarket aggressively prosecutes, to the fullest extent of the law, those perpetrators apprehended conducting fraudulent activities on its web site.
Personal Information collected by IskMarket may be stored and processed in Germany or any other country in which IskMarket maintain facilities, and by using IskMarket’s web sites, you consent to any such transfer of Personal Information outside of your country.
IskMarket’s sites are not intended for or directed to persons under the age of 18. IskMarket does not buy or sell products or services from or to children. If you become aware that your child has provided us with personal information without your consent, please contact us via live chat. We do not knowingly collect personal information from persons under 18. If we become aware that a person under 18 years, has provided us with personal information, we take steps to remove such information and terminate the person’s account.
Changes to this Policy
You may contact IskMarket via live chat.